At FitJourney, we strive to ensure every customer is satisfied with our services. However, we understand that there may be circumstances where a refund is warranted. This policy outlines our guidelines for refunds and cancellations.
100% Satisfaction Guarantee
New subscribers are eligible for a full refund within the first 7 days of their initial purchase if they are not completely satisfied with the FitJourney platform. No questions asked.
1. Subscription Cancellations
You may cancel your subscription at any time through your account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing cycle. You will not be charged for the next billing cycle.
2. Refund Eligibility
Refunds are generally provided only under specific conditions:
- Initial 7-Day Window: First-time subscribers who request a refund within 7 days of the initial charge.
- Technical Issues: If you experience persistent technical issues that prevent you from using the service, and our support team cannot resolve them.
- Billing Errors: Double charges or other demonstrable billing errors.
3. Non-Refundable Circumstances
Except as required by applicable law, we generally do not offer refunds for:
- Partial use of a subscription period (e.g., cancelling mid-month).
- Renewal charges if you failed to cancel before the renewal date (unless requested within 48 hours of renewal).
- Dissatisfaction with the service after the initial 7-day guarantee period.
4. Automatic Renewals
FitJourney subscriptions automatically renew at the end of each billing period. It is your responsibility to cancel before the renewal date if you do not wish to continue.
5. How to Request a Refund
To request a refund, please contact our support team with your account email and the reason for your request. We aim to process all eligible refund requests within 5-7 business days.
6. EU Right of Withdrawal
If you are a consumer based in the European Union, you have a statutory right to withdraw from your subscription contract within 14 days without giving any reason. To exercise this right, please contact us immediately upon purchase.
7. Contact Us
If you have questions about this policy or need to request a refund, please reach out: