At FitJourney, we strive to ensure every customer is satisfied with our services. However, we understand that there may be circumstances where a refund is warranted. This policy outlines our guidelines for refunds and cancellations.
New subscribers are eligible for a full refund within the first 7 days of their initial purchase if they are not completely satisfied with the FitJourney platform. No questions asked.
You may cancel your subscription at any time through your account dashboard. Upon cancellation, your subscription will remain active until the end of the current billing cycle. You will not be charged for the next billing cycle.
Refunds are generally provided only under specific conditions:
Except as required by applicable law, we generally do not offer refunds for:
FitJourney subscriptions automatically renew at the end of each billing period. It is your responsibility to cancel before the renewal date if you do not wish to continue.
To request a refund, please contact our support team with your account email and the reason for your request. We aim to process all eligible refund requests within 5-7 business days.
If you are a consumer based in the European Union, you have a statutory right to withdraw from your subscription contract within 14 days without giving any reason. To exercise this right, please contact us immediately upon purchase.
If you have questions about this policy or need to request a refund, please reach out: